Specialty Networks is an integrated, multi-specialty organization with GPOs, Life Sciences, and Research solutions in urology, gastroenterology, and rheumatology. Specialty Networks solutions include population health management, patient engagement, clinical research, and workflow automation technologies to achieve Center of Excellence status in Standards of Care, Clinical Research, Practice Operations, and Value-based Care. Specialty Networks leverages the Power of its Network, represented by over 8,500 providers, to help independent physician practices, industry, wholesalers/distributors, payers, and policymakers improve patient outcomes.
Specialty Networks is a dynamic, high-growth company with a strong entrepreneurial culture and an exceptional history of creating valuable solutions for customers, growth opportunities for employees, and value for shareholders. The company headquarters is in Cleveland, Ohio with remote employees working in approximately 15 states.
Specialty Networks, LLC, is seeking a Clinical Manager to join our growing Rheumatology Customer Success team.
The Clinical Manager for our Rheumatology Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. Will be responsible for attaining specific objectives defined by the VP of Customer Success. In this role, the manager will be held primarily accountable for the overall direction and success of the Rheumatology PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS VP of Customer Success.
Responsibilities
- Work closely with the VP, Customer Success (CS) to develop and grow the Rheumatology Clinical Team
- Manage clinical team members
- Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
- Work in conjunction with the VP of Customer Success to manage the technology discussions and end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
- Manage the details and overall workflow for the clinical team to onboard new practices. Will work with the Provider Solutions Team to complete practices Assessment Call and give guidance and direction to clinical team owning account
- Manage the training and oversite of all new Clinical Team members (working with HR, technology teams, onboarding checklist, etc.)
- Manage the ongoing skills assessments and competency testing of all Clinical Team Members
- Manage the build of any new disease states, needed educational materials, etc. for defined workflows and “play books” per Rheumatology disease states
- Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
- Follow all Specialty Network requirements of the clinical team, management, and HR Handbook rules
- Assist VP of Customer Success with team member reviews, goal setting, etc.
Education / Experience
- Graduate from an ARC-PA accredited physician assistant program or successful completion of an acceptable Nurse Practitioner education program required
- At least 5 years’ experience working in a Rheumatology Office Practice
- At least 2 years’ experience in a supervisory or management role in a Rheumatology Office Practice
- Knowledge of medical terminology highly desired
- Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
Skills / Abilities
- Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
- Good understanding of how technology algorithms affect key data points in disease states
- Strong interpersonal, communication and presentation skills
- Remains calm under pressure and resolves problems effectively and efficiently
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
- Ability to lead teams and drive initiatives to timely and successful completion
- Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
- Ability to navigate and thrive in a fast-paced and dynamic environment
- Possesses strong business acumen
- Able to locate and analyze information and make sound recommendations
- Ability to maintain strict patient, physician, staff and corporate confidentiality
- Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
- Ability to establish and maintain effective working relationships with patients, employees and the public
- Ability to exercise self-initiative, plan, prioritize and complete delegated tasks
- Ability to apply good judgement in solving everyday problems with calmness and diplomacy
Physical Requirements
- Work is performed in a fast-paced, high volume, office environment
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time
